Thank you so much for purchasing our theme or plugin! We look forward to providing you with a quality customer service, but before that, please take a few moments to familiarize yourself with the following terms and conditions, regarding the support our offer:
- Please be sure that you have read the full theme documentation, which came bundled with your download. The documentation covers important topics, ranging from the installation of the theme or plugin, to its proper usage.
- Please be aware that we try our best to monitor the forums around the clock, but because of a large amount of works that we have to deal with on a daily basis, please allow 1 to 5 calendar days from the time we receive your request for your transcript to arrive.
- We will refer to your customization feedbacks, but we do not necessarily meet the upgraded customization requirements. According to the theme or plugin Documentation to operate, can generally solve your problem. (Video tutorials are sometimes available)
- Support deals with installation of the theme, issues that arise from the usage of any features available by default, bug fixes, and small modifications within one or two lines of code. We offer support for installation, but not for administration of WordPress itself, we do not provide support for any third party plugins, or problems associated with using them in a combination with one of our themes. Please be aware that if you need help with customizations of your theme beyond one or two lines of code, we can not do that.
- You have to understand that you buy the item as it is. If you want it to look or function different than what you see in the online demo you need to understand that this is not covered by basic support. We are always here to give small tips and advice, even we write full blocks of css codes sometimes, because we like to help. But if your requests are coming one after the other and you don’t have the slightest clue of what CSS or HTML is, your best bet is to hire web developer.
- Post as much information as you can on your requests: links and screenshots are always welcome! Provide us with all the information you can give me!
Once again, thanks for the purchase! Hope you enjoy our work. Please leave your correct email to give you an answer.
Working HRS: Mon-Fri : 9.00 AM-5.00 PM IST